///Turn Angry Parents into Raging Fans

Turn Angry Parents into Raging Fans

A parent complains about ______________ (insert event name here)

  • summer camp
  • youth group
  • communication
  • one of your leaders
  • other

When faced with that situation, normally you _________________(insert typical response here)

  • ignore it
  • just hope it goes away
  • pacify them enough to stop the bleeding
  • help them resolve the situation
  • care for them and followup with them a week later, too

Angry-Customers-7.3.12We’ve all failed at this situation – a parent complains and we do just enough to make it stop and move on. Take any more time and it will derail your plans and the momentum you’ve got going. Be distracted by it any more and it will only encourage others to speak up about their discontent. Do the bare minimum to make the mutual frustration go away.

Been there, done that … trying to do it differently.

What if you gave that extra 10% beyond resolving a conflict with a parent and helped them become a raging fan? What additional effort would it take on your part to help them move from pacified to passionate? What little slice of the vision could be shared that would help them see the strategy behind the call you made?

Minimal effort made here yields maximum results. Work hard this week turning critics into fans!


By |2016-10-13T13:55:27+00:00September 6th, 2014|Uncategorized|0 Comments

About the Author:

Josh Griffin is one of the leading voices in youth ministry with over 20 years experience in the trenches, most recently as the High School Pastor at Saddleback Church. He's the co-founder of DownloadYouthMinistry.com and been in 300+ episodes of the DYM Podcast with Doug Fields. He's created more than 50 youth ministry resources and authored several books including 99 Thoughts for Small Group Leaders. Josh and his wife Angela have 4 kids, which now includes 2 teenagers of their own! Contact Josh | Speaking Requests

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