How To Never Log In EVER AGAIN!

Gather ’round, friends! I’d like to tell you a story.

About 237 years ago (this may be a slight exaggeration, but there’s really no way to know for sure), the world was forever changed when Download Youth Ministry introduced a game-changing presentation software called Sidekick (around the DYM Offices, we lovingly refer to this as O.G. Sidekick).

With the introduction of O.G. Sidekick, youth workers everywhere could suddenly create Spinnng Wheels, Pick Me, and more. It was truly revolutionary, especially since there were very few other presentation software options for youth workers to use (and NONE of them had the same features). It was a game-changer in every sense of the word.

However, as revolutionary as it was, O.G. Sidekick came with an unwelcome but necessary evil:

Yes, the dreaded login screen popped up EVERY SINGLE TIME the software was launched.

And this meant that the user had to type in their username and password EVERY SINGLE TIME.

Recently, I sat down with a youth worker who had used O.G. Sidekick from the very first day it launched. I asked them if it was ok to share their story, and they agreed with the one caveat that we keep them anonymous, to protect the innocent (of course):

So when we started developing the New Sidekick, we knew that we had to make sure this never happened again. Thus, the decision was made to utilize one-time codes instead of passwords.

The concept of a one-time code is fairly simple. If you have a Sidekick account, you just type in your email address, and it will email you a code that only works once. That way, users don’t have to tell anyone their password. However, we’ve been getting reports from a few users that every time they open the New Sidekick, they just keep seeing this screen:

Thankfully, we believe we have a fix.

It appears that the majority of users who have experienced this problem had bookmarked the actual one-time code request screen instead of their Sidekick dashboard. So, if you’re experiencing this problem, try these easy-to-follow steps:

1. Open the Chrome browser on a computer where you have previously entered a Sidekick one-time code (within the last 60 days)
2. In the Address Bar, type this URL: https://app.sidekick.tv/dashboard
3. And boom. You should be all set.

If this works, then be sure to bookmark this link: https://app.sidekick.tv/dashboard, so you can always get right back to your Sidekick Dashboard without having to enter another one-time code.

If you are still prompted to enter a one-time code, try this:

1. Type your email address in the text box and click “Sign In.”
2. Check your email and click the login link.
3. Once you’re logged in, close Chrome.
4. Then try the above steps again. This time, everything should work perfectly.

You’ll need to do this for each device (for example: your presentation computer, your tablet, and your phone) that you use with your account, but once you do, this should keep you logged in for the next 60 days. And even better, every time you open Sidekick, that 60 days starts over.

So, long story short…

As long as you open Sidekick once every 60 days, you should NEVER HAVE TO LOG IN EVER AGAIN! 

Hooray!!

P.S. If you’re still having trouble, feel free to reach out to [email protected]. They’d be more than happy to help!