///Tips To Keep In Mind While Handling Complaints About Your Ministry

Tips To Keep In Mind While Handling Complaints About Your Ministry

I know its hard to believe but sometimes what we do, what we plan and what happens is not liked by everyone at our churches, by some staff members and some parents. I know for me as we are transitioning some things and restructuring our ministry that it is going to (and has) rubbed some people the wrong way. Sometimes when you change things up its going to get in the way of how people have done somethings in the past and are troubled when now posses a “threat” to what they have known.  They start blaming things on your ministry and tell you how to do things.

I love what Andy Stanley said at Catalyst, “Blame is just a change-avoidance strategy.” I know that the Lord has called me and our ministry to a certain vision for our ministry and I know they way I am going to go about certain things will make people uncomfortable and I have to be okay with it. It’s how you handle the confrontation and conversations that follow. I have had to have chats with my supervisor, with staff members, team members, volunteers and parents and I feel we have been able to move forward in doing what God has called me to do.

Here are a couple of things to keep in mind while navigation change and tough conversations:

They just want to be heard – Be a great listener. Regardless if you agree with what they are saying, affirm their concerns because when they feel like they are being heard they are more likely to hear what you have to say as well. I had a parent not too happy with our change in summer camp and I just got to hang with, listen and have a conversation and we walked away feeling really good about our route.

Most of the time, there is something more behind the complaint – From all of the conversations I have had, usually the initial complaint is not the real reason behind the complaint. Usually there is something more behind it and having a conversation will help you get though it and move past it.

Let your supervisor know – If they are good, they wont care. You need to have good communication and you need to have their trust in order for this to work for you. I let me supervisor know about any email he will be getting or conversation coming his way and I know he loves it. He doesn’t like to be surprised and I’m assuming yours doesn’t either.

Respond gracefully and explain the “why” – When people don’t agree with you we need to respond in a way that gives God glory, as hard as that is sometimes. Also when we respond, instead of saying, “Well that’s just what we are doing” explain the why behind what you’re doing. Simon Sinek says “People usually don’t buy what or how you do things, they buy the why”. Usually when people understand why you are doing a certain thing 9because usually they assume and are wrong) they are more likely to understand and get behind you on it. I have had staff members and parents who were against me at one point turn to be my biggest supporters because they got the “why”. Sometimes they won’t be on borad and you have to be okay with that and all you can do is respond gracefully and with love.


By |2016-10-13T13:53:01+00:00May 11th, 2015|Uncategorized|0 Comments

About the Author:

Justin Knowles has been a pastor for the last 10 years and is the Student Ministries Pastor at Christ’s Church of the Valley in San Dimas, CA. He hosts Youth Ministry Hacks Podcast, loves to write about his ministry journey and teach at all sorts of camps or retreats. He and his wife Kristin have a son named Graham and a cat named CATalie Portman. Follow him on Twitter and Instagram @justinknowles3

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